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54 total results found

Adding variables for templates in RetailCRM

WhatsApp for CRM WhatsApp for RetailCRM.pro \ Simla.com

1. First of all, you need to add template Settings - Chat Templates - Add 2. Choose template 3. Select option for your variable and press Add 

lang
en
source_system
omnidesk
legacy_article_id
298953
legacy_section_id
53893
legacy_section_ids
53893
legacy_category_id
22247
legacy_url
https://support.chatarchitect.com/l_eng/knowledge_base/item/298953
source_updated_at
Thu, 20 Apr 2023 13:30:26 +0300

How to set up Autoreply in RetailCRM.pro \ Simla.com

WhatsApp for CRM WhatsApp for RetailCRM.pro \ Simla.com

In this tutorial, we'll show you how to create an auto-reply for clients1. To set up autoreply you need to install "Bot Distributor" Go to the "Settings" => "Marketplace" => "Bots"=>  "Bot Distributor"  2. Choose "Bot Distributor", сheck the box "Activity" an...

lang
en
source_system
omnidesk
legacy_article_id
302663
legacy_section_id
53893
legacy_section_ids
53893
legacy_category_id
22247
legacy_url
https://support.chatarchitect.com/l_eng/knowledge_base/item/302663
source_updated_at
Thu, 02 Nov 2023 12:40:55 +0300

Sending templates from Simla

WhatsApp for CRM WhatsApp for RetailCRM.pro \ Simla.com

In this manual you will learn how to send templates from a customer card1. First of all, you need to go to the Settings => Templates = > Chat templates 2. After that you need to choose a template and activate it 3. After this you need to go to the Sales = > ...

lang
en
source_system
omnidesk
legacy_article_id
316185
legacy_section_id
53893
legacy_section_ids
53893
legacy_category_id
22247
legacy_url
https://support.chatarchitect.com/l_eng/knowledge_base/item/316185
source_updated_at
Fri, 14 Mar 2025 17:38:48 +0300

WhatsApp Business API for Kommo: Installation and sending the first message.

WhatsApp for CRM WhatsApp for Kommo.com \ AmoCRM.com

Step by step instruction 1. Go to the Settings => Integrations 2. On the search field write "ChatArchitect" and press "Install" 3. On this step fill in your APP ID and APP SECRET, that we sent you after the end of connection, then press "Save" button 4. Wr...

lang
en
source_system
omnidesk
legacy_article_id
248961
legacy_section_id
53895
legacy_section_ids
53895
legacy_category_id
22247
legacy_url
https://support.chatarchitect.com/l_eng/knowledge_base/item/248961
source_updated_at
Thu, 18 Sep 2025 19:38:26 +0300

File formats you can add to Salesbot

WhatsApp for CRM WhatsApp for Kommo.com \ AmoCRM.com

At the moment, adding files of the following formats is available: .png, .jfif, .pjpeg, .jpeg, .pjp, .jpg, .bmp, .dib, .webp, .m4v, .mp4 - the bot supports all video formats that can be choose to send

lang
en
source_system
omnidesk
legacy_article_id
286470
legacy_section_id
53895
legacy_section_ids
53895
legacy_category_id
22247
legacy_url
https://support.chatarchitect.com/l_eng/knowledge_base/item/286470
source_updated_at
Thu, 17 Nov 2022 16:13:00 +0300

Disable link shortening in Kommo.com \ amoCRM.com

WhatsApp for CRM WhatsApp for Kommo.com \ AmoCRM.com

For templates to work correctly, you need to disable link shortening in amo.To do this, go to Settings => Chats and Messengers => toggle off "Shorten links"

lang
en
source_system
omnidesk
legacy_article_id
289138
legacy_section_id
53895
legacy_section_ids
53895
legacy_category_id
22247
legacy_url
https://support.chatarchitect.com/l_eng/knowledge_base/item/289138
source_updated_at
Wed, 27 Dec 2023 21:39:36 +0300

How to make independent salesbots for several WhatsApp numbers on one Kommo account \ AmoCRM.com

WhatsApp for CRM WhatsApp for Kommo.com \ AmoCRM.com

As a result of following all points of this instruction:- See live examples of creating bots in Kommo / AmoCRM.com- Learn to make independent salesbots for several WhatsApp numbers on one account. Step by step instruction 1. Adding a new number for the second...

lang
en
source_system
omnidesk
legacy_article_id
297395
legacy_section_id
53895
legacy_section_ids
53895
legacy_category_id
22247
legacy_url
https://support.chatarchitect.com/l_eng/knowledge_base/item/297395
source_updated_at
Mon, 18 Dec 2023 17:13:13 +0300

How to Hide agent information on Bitrix24

WhatsApp for CRM WhatsApp for Bitrix24.com

Bitrix24 automatically adds agent's name to your message when answering via "Open Channel", disrupting correct work of templates. To disable this feature, you have to:1. Open the "contact center" section. Type "contact center" in the search bar at the top and ...

lang
en
source_system
omnidesk
legacy_article_id
246196
legacy_section_id
53897
legacy_section_ids
53897
legacy_category_id
22247
legacy_url
https://support.chatarchitect.com/l_eng/knowledge_base/item/246196
source_updated_at
Sun, 26 Sep 2021 22:30:56 +0300

WhatsApp Business API for Bitrix24: Installation and sending the first message.

WhatsApp for CRM WhatsApp for Bitrix24.com

Step by step instruction 1. Go to Bitrix24 Market (1) 2. Click on the “Search” field and type “whatsapp” (1). Find our app “WhatsApp Business API” (2) and click on it. 3. In the appeared window check the correct developer - ChatArchitect.com (1) and click th...

lang
en
source_system
omnidesk
legacy_article_id
248963
legacy_section_id
53897
legacy_section_ids
53897
legacy_category_id
22247
legacy_url
https://support.chatarchitect.com/l_eng/knowledge_base/item/248963
source_updated_at
Fri, 03 May 2024 10:39:58 +0300

Creating robots and sending template messages through them to Bitrix24

WhatsApp for CRM WhatsApp for Bitrix24.com

1. Go to the "Deals", then "Automation rules" 2. Press "Create" 3. Choose stage, then Customer communication => Send SMS to customer  4. Find our bot, click "Change". In the list of providers, select our integration, in the text field, enter the text of the...

lang
en
source_system
omnidesk
legacy_article_id
294617
legacy_section_id
53897
legacy_section_ids
53897
legacy_category_id
22247
legacy_url
https://support.chatarchitect.com/l_eng/knowledge_base/item/294617
source_updated_at
Thu, 20 Apr 2023 13:52:59 +0300

Simple Bitrix24 automation based on client message

WhatsApp for CRM WhatsApp for Bitrix24.com

In this guide, we will implement the next scenario: On incoming client message, the trigger moves the lead to the "Ask client" stage -> CRM automatically sends a message template to the client (lead) with text and two buttons (Invoice and Support) -> If a clie...

lang
en
source_system
omnidesk
legacy_article_id
305150
legacy_section_id
53897
legacy_section_ids
53897
legacy_category_id
22247
legacy_url
https://support.chatarchitect.com/l_eng/knowledge_base/item/305150
source_updated_at
Mon, 02 Jun 2025 07:45:47 +0300

Sending template messages via Bitrix24

WhatsApp for CRM WhatsApp for Bitrix24.com

1. Sending template messages from Open Channels.Just copy the template from our application https://app.chatarchitect.com/ and paste it into the Open Lines chat 2. Sending messages from the SMS centerFrom deals\contacts go to SMS, from there we send the text ...

lang
en
source_system
omnidesk
legacy_article_id
293252
legacy_section_id
53897
legacy_section_ids
53897
legacy_category_id
22247
legacy_url
https://support.chatarchitect.com/l_eng/knowledge_base/item/293252
source_updated_at
Wed, 12 Nov 2025 12:04:13 +0300

WhatsApp for Google Sheets initial configuration

WhatsApp for CRM WhatsApp for Google Sheets

1) Press the button to open the script form on the right Enter the APP KEY and APP SECRET you received from ChatArchitect.com Press Save 2) The script will create new tabs at the bottom. Open the Main tab. Enter a number and a text. The script will send this ...

lang
en
source_system
omnidesk
legacy_article_id
285581
legacy_section_id
62135
legacy_section_ids
62135
legacy_category_id
22247
legacy_url
https://support.chatarchitect.com/l_eng/knowledge_base/item/285581
source_updated_at
Mon, 02 Jan 2023 22:19:13 +0300

Sending messages via Zoho

WhatsApp for CRM WhatsApp for Zoho CRM \ CLIQ

1. First, we go through the registration using the link cliq.zoho.com. 2. After registration, use the link https://cliq.zoho.com/installapp.do?id=4352 to download our integration, click Install 3. Then click "Grant access" 4. Press "Accept" 5. Next, enter ...

lang
en
source_system
omnidesk
legacy_article_id
286847
legacy_section_id
62303
legacy_section_ids
62303
legacy_category_id
22247
legacy_url
https://support.chatarchitect.com/l_eng/knowledge_base/item/286847
source_updated_at
Wed, 14 Dec 2022 17:32:50 +0300

WhatsApp for HubSpot

WhatsApp for CRM WhatsApp for HubSpot

HubSpot is a specially developed system for your business that gives you the ability to send emails, communicate directly with customers, keep track of company data.Connecting HubSpot and ChatArchitect synchronizes your contacts and speeds up the process of in...

lang
en
source_system
omnidesk
legacy_article_id
293242
legacy_section_id
63122
legacy_section_ids
63122
legacy_category_id
22247
legacy_url
https://support.chatarchitect.com/l_eng/knowledge_base/item/293242
source_updated_at
Tue, 06 Aug 2024 19:57:56 +0300

Initiation via HubSpot

WhatsApp for CRM WhatsApp for HubSpot

1. Go to the tab Conversations - Email - Compose 2. In the window that opens, fill in the dataTo: phone number you are sending to + @em7741.chatarchitect.comFrom: DO NOT CHANGESubject: RE: whatsapp + WABA number 3. Click "Send". A message will appear indicat...

lang
en
source_system
omnidesk
legacy_article_id
298533
legacy_section_id
63122
legacy_section_ids
63122
legacy_category_id
22247
legacy_url
https://support.chatarchitect.com/l_eng/knowledge_base/item/298533
source_updated_at
Thu, 18 May 2023 21:47:31 +0300

WhatsApp for Everbridge installation manual

WhatsApp for CRM WhatsApp for Everbridge

Step by step instructionOpen Settings. 2. Select “Everbridge Open” section, then “Response Subscriptions”, and then “Webhooks”. 3. To create a new webhook, click “New Webhook”. 1) Fill in “Name”; 2) Fill in “Callback URL”: https://wa.chatarchitect.com/everbr...

lang
en
source_system
omnidesk
legacy_article_id
314885
legacy_section_id
68225
legacy_section_ids
68225
legacy_category_id
22247
legacy_url
https://support.chatarchitect.com/l_eng/knowledge_base/item/314885
source_updated_at
Sat, 07 Feb 2026 11:05:54 +0300

WhatsApp Business API for Microsoft Teams: Installation and sending the first message.

WhatsApp for CRM WhatsApp for Microsoft Teams

Installation guide 1. First of all you need to choose a team where do you want to use our app, press “more option” and after that “manage team” 2. Go to the “apps” => “upload an app” and upload a file that we sent to you 3. Upload a file that we will sen...

lang
en
source_system
omnidesk
legacy_article_id
359716
legacy_section_id
76362
legacy_section_ids
76362
legacy_category_id
22247
legacy_url
https://support.chatarchitect.com/l_eng/knowledge_base/item/359716
source_updated_at
Wed, 28 May 2025 16:53:18 +0300