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How to Hide agent information on Bitrix24
Bitrix24 automatically adds agent's name to your message when answering via "Open Channel", disrupting correct work of templates. To disable this feature, you have to:1. Open the "contact center" section. Type "contact center" in the search bar at the top and ...
WhatsApp Business API for Bitrix24: Installation and sending the first message.
Step by step instruction 1. Go to Bitrix24 Market (1) 2. Click on the “Search” field and type “whatsapp” (1). Find our app “WhatsApp Business API” (2) and click on it. 3. In the appeared window check the correct developer - ChatArchitect.com (1) and click th...
Creating robots and sending template messages through them to Bitrix24
1. Go to the "Deals", then "Automation rules" 2. Press "Create" 3. Choose stage, then Customer communication => Send SMS to customer 4. Find our bot, click "Change". In the list of providers, select our integration, in the text field, enter the text of the...
Simple Bitrix24 automation based on client message
In this guide, we will implement the next scenario: On incoming client message, the trigger moves the lead to the "Ask client" stage -> CRM automatically sends a message template to the client (lead) with text and two buttons (Invoice and Support) -> If a clie...
Sending template messages via Bitrix24
1. Sending template messages from Open Channels.Just copy the template from our application https://app.chatarchitect.com/ and paste it into the Open Lines chat 2. Sending messages from the SMS centerFrom deals\contacts go to SMS, from there we send the text ...