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8 total results found

ALERT! Whatsapp Business Account rejected

General information WhatsApp Business API

If your request for WABA is rejected by WhatsApp, this might be because the Business doesn't comply with WhatsApp commerce policy.​For further investigation request you to confirm/share the below details:1. Your Business Use Case and vertical.2. Business Websi...

lang
en
source_system
omnidesk
legacy_article_id
246033
legacy_section_id
54063
legacy_section_ids
54063
legacy_category_id
22243
legacy_url
https://support.chatarchitect.com/l_eng/knowledge_base/item/246033
source_updated_at
Wed, 10 Nov 2021 13:41:33 +0300

✅ Official WhatsApp Business account badge

General information WhatsApp Business API

We will raise an appeal to WhatsApp for the same but for this we will require a few details for the pointers mentioned below so that we can submit it to WhatsApp for requesting an Official business account for your App. i) Title: ____________________________...

lang
en
source_system
omnidesk
legacy_article_id
246036
legacy_section_id
54063
legacy_section_ids
54063
legacy_category_id
22243
legacy_url
https://support.chatarchitect.com/l_eng/knowledge_base/item/246036
source_updated_at
Wed, 10 Nov 2021 23:28:39 +0300

Which phone numbers can I use for WhatsApp Business API?

General information WhatsApp Business API

Any number of any country. Mobile, landline, toll-free. We don't offer phone numbers, but you can use our partner service: https://zadarma.com/en/?ref=b701d6d65fea82b62c294d77417b02c5

lang
en
source_system
omnidesk
legacy_article_id
246274
legacy_section_id
54063
legacy_section_ids
54063
legacy_category_id
22243
legacy_url
https://support.chatarchitect.com/l_eng/knowledge_base/item/246274
source_updated_at
Mon, 22 Sep 2025 13:05:52 +0300

How to create WhatsApp name

General information WhatsApp Business API

Display Name Guidelines All display names should have a relationship with your business and should not violate WhatsApp Commerce and Business policies. Having display names compliant with our guidelines is required to send messages using the WhatsApp Business ...

lang
en
source_system
omnidesk
legacy_article_id
248676
legacy_section_id
54063
legacy_section_ids
54063
legacy_category_id
22243
legacy_url
https://support.chatarchitect.com/l_eng/knowledge_base/item/248676
source_updated_at
Thu, 28 Oct 2021 20:23:23 +0300

Updated template categories as of October 30

General information WhatsApp Business API

On October 30, Meta updated the criteria for all existing template categories, below we provide examplesMarketing templates Marketing templates are our most flexible. They can enable businesses to achieve a wide range of goals, from generating awareness to dri...

lang
en
source_system
omnidesk
legacy_article_id
316239
legacy_section_id
54063
legacy_section_ids
54063
legacy_category_id
22243
legacy_url
https://support.chatarchitect.com/l_eng/knowledge_base/item/316239
source_updated_at
Tue, 14 Nov 2023 12:58:18 +0300

Message Template Category Guide July 1, 2025

General information WhatsApp Business API

Message Template Category Guide Valid from July 1, 2025 Template Category Guide We would like to go into more detail about the categories into which we can divide message templates. Message templates fall into the following categories: Marketing – Help c...

lang
en
source_system
omnidesk
legacy_article_id
364283
legacy_section_id
54063
legacy_section_ids
54063
legacy_category_id
22243
legacy_url
https://support.chatarchitect.com/l_eng/knowledge_base/item/364283
source_updated_at
Wed, 13 Aug 2025 16:36:14 +0300

Templates sending changes from August 1, 2025

General information WhatsApp Business API

Templates sending changes from August 1, 2025 From August 1, 2025, the procedure for sending templates via WhatsApp Business API has changed. Now all templates are sent together with the ID (only you will see it, your clients will not)If you use our integratio...

lang
en
source_system
omnidesk
legacy_article_id
364798
legacy_section_id
54063
legacy_section_ids
54063
legacy_category_id
22243
legacy_url
https://support.chatarchitect.com/l_eng/knowledge_base/item/364798
source_updated_at
Mon, 18 Aug 2025 17:28:57 +0300

Messaging Limits

General information WhatsApp Business API

Messaging Limits Messaging limits are the maximum number of messages you can send to unique WhatsApp user phone numbers, outside of a customer service window, within a moving 24-hour period. By default, new business phone numbers are limited to 250, but this l...

lang
en
source_system
omnidesk
legacy_article_id
364846
legacy_section_id
54063
legacy_section_ids
54063
legacy_category_id
22243
legacy_url
https://support.chatarchitect.com/l_eng/knowledge_base/item/364846
source_updated_at
Tue, 19 Aug 2025 09:59:11 +0300