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54 total results found

WhatsApp Mailing

General information Pricing

"Customer service window" - 24 hours from the moment of receiving the last message from the client.If a client starts a WhatsApp conversation, no consent or templates are required within the "Customer service window".Messages that you send to the client outs...

lang
en
source_system
omnidesk
legacy_article_id
252836
legacy_section_id
53889
legacy_section_ids
53889
legacy_category_id
22243
legacy_url
https://support.chatarchitect.com/l_eng/knowledge_base/item/252836
source_updated_at
Mon, 24 Jan 2022 12:04:31 +0300

WhatsApp FAQ

General information Pricing

The client is active if he sent you a message in this calendar month or you sent him;The number of received or sent messages is not counted in the tariff;The number of your operators is not counted in the tariff;The total number of subscribers per number is no...

lang
en
source_system
omnidesk
legacy_article_id
252838
legacy_section_id
53889
legacy_section_ids
53889
legacy_category_id
22243
legacy_url
https://support.chatarchitect.com/l_eng/knowledge_base/item/252838
source_updated_at
Tue, 19 Apr 2022 12:14:23 +0300

Conversations update - WhatsApp Business API - February 1, 2022

General information Pricing

Customer relationships are built through conversations Relationships are about more than a single message. That’s why our rates are per 24-hour conversation session to enable businesses to provide the fast and conversational experiences customers want.Effectiv...

lang
en
source_system
omnidesk
legacy_article_id
253991
legacy_section_id
53889
legacy_section_ids
53889,54063
legacy_category_id
22243
legacy_url
https://support.chatarchitect.com/l_eng/knowledge_base/item/253991
source_updated_at
Mon, 18 Dec 2023 17:36:55 +0300

Template Payment Update July 1, 2025

General information Pricing

WhatsApp Business Platform: Current Rates Effective July 1, 2025 We charge for all messages that a company sends to its customers. Fees are only charged for messages that are successfully delivered. Fees are charged based on the following factors: Message reci...

lang
en
source_system
omnidesk
legacy_article_id
364257
legacy_section_id
53889
legacy_section_ids
53889,54063
legacy_category_id
22243
legacy_url
https://support.chatarchitect.com/l_eng/knowledge_base/item/364257
source_updated_at
Wed, 13 Aug 2025 16:32:23 +0300

How to verify Facebook Business Manager

General information Facebook Business Manager verification

Verification of Facebook Business Manager How to create Facebook Business Manager 1. Log into your personal Facebook account and create a Business Manager account, follow the link https://business.facebook.com/overview and click the “CREATE ACCOUNT” button, a ...

lang
en
source_system
omnidesk
legacy_article_id
249420
legacy_section_id
53891
legacy_section_ids
53891
legacy_category_id
22243
legacy_url
https://support.chatarchitect.com/l_eng/knowledge_base/item/249420
source_updated_at
Mon, 24 Jan 2022 16:15:14 +0300

Manual: WhatsApp Business API without verification

General information Facebook Business Manager verification

0) Continue with Facebook 1) Continue 2) Choose Business portfolio and choose "Create a WhatsApp Business account" 3) Fill in all information and press "Next" 4) Choose "add a new number" and fill in number that you want to connect 5. Verify number by usi...

lang
en
source_system
omnidesk
legacy_article_id
290953
legacy_section_id
53891
legacy_section_ids
53891
legacy_category_id
22243
legacy_url
https://support.chatarchitect.com/l_eng/knowledge_base/item/290953
source_updated_at
Wed, 04 Feb 2026 19:32:21 +0300

ALERT! Whatsapp Business Account rejected

General information WhatsApp Business API

If your request for WABA is rejected by WhatsApp, this might be because the Business doesn't comply with WhatsApp commerce policy.​For further investigation request you to confirm/share the below details:1. Your Business Use Case and vertical.2. Business Websi...

lang
en
source_system
omnidesk
legacy_article_id
246033
legacy_section_id
54063
legacy_section_ids
54063
legacy_category_id
22243
legacy_url
https://support.chatarchitect.com/l_eng/knowledge_base/item/246033
source_updated_at
Wed, 10 Nov 2021 13:41:33 +0300

✅ Official WhatsApp Business account badge

General information WhatsApp Business API

We will raise an appeal to WhatsApp for the same but for this we will require a few details for the pointers mentioned below so that we can submit it to WhatsApp for requesting an Official business account for your App. i) Title: ____________________________...

lang
en
source_system
omnidesk
legacy_article_id
246036
legacy_section_id
54063
legacy_section_ids
54063
legacy_category_id
22243
legacy_url
https://support.chatarchitect.com/l_eng/knowledge_base/item/246036
source_updated_at
Wed, 10 Nov 2021 23:28:39 +0300

Which phone numbers can I use for WhatsApp Business API?

General information WhatsApp Business API

Any number of any country. Mobile, landline, toll-free. We don't offer phone numbers, but you can use our partner service: https://zadarma.com/en/?ref=b701d6d65fea82b62c294d77417b02c5

lang
en
source_system
omnidesk
legacy_article_id
246274
legacy_section_id
54063
legacy_section_ids
54063
legacy_category_id
22243
legacy_url
https://support.chatarchitect.com/l_eng/knowledge_base/item/246274
source_updated_at
Mon, 22 Sep 2025 13:05:52 +0300

How to create WhatsApp name

General information WhatsApp Business API

Display Name Guidelines All display names should have a relationship with your business and should not violate WhatsApp Commerce and Business policies. Having display names compliant with our guidelines is required to send messages using the WhatsApp Business ...

lang
en
source_system
omnidesk
legacy_article_id
248676
legacy_section_id
54063
legacy_section_ids
54063
legacy_category_id
22243
legacy_url
https://support.chatarchitect.com/l_eng/knowledge_base/item/248676
source_updated_at
Thu, 28 Oct 2021 20:23:23 +0300

Updated template categories as of October 30

General information WhatsApp Business API

On October 30, Meta updated the criteria for all existing template categories, below we provide examplesMarketing templates Marketing templates are our most flexible. They can enable businesses to achieve a wide range of goals, from generating awareness to dri...

lang
en
source_system
omnidesk
legacy_article_id
316239
legacy_section_id
54063
legacy_section_ids
54063
legacy_category_id
22243
legacy_url
https://support.chatarchitect.com/l_eng/knowledge_base/item/316239
source_updated_at
Tue, 14 Nov 2023 12:58:18 +0300

Message Template Category Guide July 1, 2025

General information WhatsApp Business API

Message Template Category Guide Valid from July 1, 2025 Template Category Guide We would like to go into more detail about the categories into which we can divide message templates. Message templates fall into the following categories: Marketing – Help c...

lang
en
source_system
omnidesk
legacy_article_id
364283
legacy_section_id
54063
legacy_section_ids
54063
legacy_category_id
22243
legacy_url
https://support.chatarchitect.com/l_eng/knowledge_base/item/364283
source_updated_at
Wed, 13 Aug 2025 16:36:14 +0300

Templates sending changes from August 1, 2025

General information WhatsApp Business API

Templates sending changes from August 1, 2025 From August 1, 2025, the procedure for sending templates via WhatsApp Business API has changed. Now all templates are sent together with the ID (only you will see it, your clients will not)If you use our integratio...

lang
en
source_system
omnidesk
legacy_article_id
364798
legacy_section_id
54063
legacy_section_ids
54063
legacy_category_id
22243
legacy_url
https://support.chatarchitect.com/l_eng/knowledge_base/item/364798
source_updated_at
Mon, 18 Aug 2025 17:28:57 +0300

Messaging Limits

General information WhatsApp Business API

Messaging Limits Messaging limits are the maximum number of messages you can send to unique WhatsApp user phone numbers, outside of a customer service window, within a moving 24-hour period. By default, new business phone numbers are limited to 250, but this l...

lang
en
source_system
omnidesk
legacy_article_id
364846
legacy_section_id
54063
legacy_section_ids
54063
legacy_category_id
22243
legacy_url
https://support.chatarchitect.com/l_eng/knowledge_base/item/364846
source_updated_at
Tue, 19 Aug 2025 09:59:11 +0300

How to create a template for WhatsApp Business API

WhatsApp for CRM WhatsApp for RetailCRM.pro \ Simla.com

Step by step instruction how to create a template in our app 1. First of all, you need to open wtargeted.com/ and click on the "Facebook Login" button or "Google Login" button 2. After you have logged in to your google \ facebook account, you must enter your ...

lang
en
source_system
omnidesk
legacy_article_id
246595
legacy_section_id
53893
legacy_section_ids
53893,53895,53897,53899,53901,53903,53905,53907,53909,54063,59862,62064,62135,62303,62398,62500,62502,62504,63122,63124,63126,63128,68225,76362,76366
legacy_category_id
22247
legacy_url
https://support.chatarchitect.com/l_eng/knowledge_base/item/246595
source_updated_at
Mon, 08 Sep 2025 16:53:07 +0300

How to improve your mailling

WhatsApp for CRM WhatsApp for RetailCRM.pro \ Simla.com

How to improve your Template When preparing a mailing campaign, one of the most common questions is: How can I create an effective newsletter without risking being blocked? In this article, we’ll share practical recommendations to help you achieve that. Text ...

lang
en
source_system
omnidesk
legacy_article_id
364862
legacy_section_id
53893
legacy_section_ids
53893,53895,53897,53899,53901,53903,53905,53907,53909,54063,59862,59864,62064,62135,62303,62398,62500,62502,62504,63122,63124,63126,63128,68225,76362,76366
legacy_category_id
22247
legacy_url
https://support.chatarchitect.com/l_eng/knowledge_base/item/364862
source_updated_at
Tue, 19 Aug 2025 10:58:32 +0300

RetailCRM

WhatsApp for CRM WhatsApp for RetailCRM.pro \ Simla.com

Simla Installation 1) API Key - you create in your Simla. Settings -> Integration -> API Access Keys API methods allowed: /Getting (integration_read) /Editing (integration_write) 2) You will receive the AppID and Secret after setting up your WhatsApp number...

lang
en
source_system
omnidesk
legacy_article_id
248958
legacy_section_id
53893
legacy_section_ids
53893
legacy_category_id
22247
legacy_url
https://support.chatarchitect.com/l_eng/knowledge_base/item/248958
source_updated_at
Fri, 14 Mar 2025 15:37:06 +0300

Mailing via RetailCRM \ Simla.com

WhatsApp for CRM WhatsApp for RetailCRM.pro \ Simla.com

1. First of all, you need to create a segment Marketing - Segments - Create a segment Enter segment name and select segment type 2. Add the desired filter group. In our case, the filter is "Customer Data". 3. Inside the filter group, add a filter, in our case ...

lang
en
source_system
omnidesk
legacy_article_id
294872
legacy_section_id
53893
legacy_section_ids
53893
legacy_category_id
22247
legacy_url
https://support.chatarchitect.com/l_eng/knowledge_base/item/294872
source_updated_at
Mon, 03 Apr 2023 20:51:05 +0300