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WhatsApp for CRM

WhatsApp for RetailCRM.pro \ Simla.com

WhatsApp for CRM

How to create a template for WhatsApp Business API

WhatsApp for CRM WhatsApp for RetailCRM.pro \ Simla.com

Step by step instruction how to create a template in our app 1. First of all, you need to open wtargeted.com/ and click on the "Facebook Login" button or "Google Login" button 2. After you have logged in to your google \ facebook account, you must enter your ...

lang
en
source_system
omnidesk
legacy_article_id
246595
legacy_section_id
53893
legacy_section_ids
53893,53895,53897,53899,53901,53903,53905,53907,53909,54063,59862,62064,62135,62303,62398,62500,62502,62504,63122,63124,63126,63128,68225,76362,76366
legacy_category_id
22247
legacy_url
https://support.chatarchitect.com/l_eng/knowledge_base/item/246595
source_updated_at
Mon, 08 Sep 2025 16:53:07 +0300

How to improve your mailling

WhatsApp for CRM WhatsApp for RetailCRM.pro \ Simla.com

How to improve your Template When preparing a mailing campaign, one of the most common questions is: How can I create an effective newsletter without risking being blocked? In this article, we’ll share practical recommendations to help you achieve that. Text ...

lang
en
source_system
omnidesk
legacy_article_id
364862
legacy_section_id
53893
legacy_section_ids
53893,53895,53897,53899,53901,53903,53905,53907,53909,54063,59862,59864,62064,62135,62303,62398,62500,62502,62504,63122,63124,63126,63128,68225,76362,76366
legacy_category_id
22247
legacy_url
https://support.chatarchitect.com/l_eng/knowledge_base/item/364862
source_updated_at
Tue, 19 Aug 2025 10:58:32 +0300

RetailCRM

WhatsApp for CRM WhatsApp for RetailCRM.pro \ Simla.com

Simla Installation 1) API Key - you create in your Simla. Settings -> Integration -> API Access Keys API methods allowed: /Getting (integration_read) /Editing (integration_write) 2) You will receive the AppID and Secret after setting up your WhatsApp number...

lang
en
source_system
omnidesk
legacy_article_id
248958
legacy_section_id
53893
legacy_section_ids
53893
legacy_category_id
22247
legacy_url
https://support.chatarchitect.com/l_eng/knowledge_base/item/248958
source_updated_at
Fri, 14 Mar 2025 15:37:06 +0300

Mailing via RetailCRM \ Simla.com

WhatsApp for CRM WhatsApp for RetailCRM.pro \ Simla.com

1. First of all, you need to create a segment Marketing - Segments - Create a segment Enter segment name and select segment type 2. Add the desired filter group. In our case, the filter is "Customer Data". 3. Inside the filter group, add a filter, in our case ...

lang
en
source_system
omnidesk
legacy_article_id
294872
legacy_section_id
53893
legacy_section_ids
53893
legacy_category_id
22247
legacy_url
https://support.chatarchitect.com/l_eng/knowledge_base/item/294872
source_updated_at
Mon, 03 Apr 2023 20:51:05 +0300

Adding variables for templates in RetailCRM

WhatsApp for CRM WhatsApp for RetailCRM.pro \ Simla.com

1. First of all, you need to add template Settings - Chat Templates - Add 2. Choose template 3. Select option for your variable and press Add 

lang
en
source_system
omnidesk
legacy_article_id
298953
legacy_section_id
53893
legacy_section_ids
53893
legacy_category_id
22247
legacy_url
https://support.chatarchitect.com/l_eng/knowledge_base/item/298953
source_updated_at
Thu, 20 Apr 2023 13:30:26 +0300

How to set up Autoreply in RetailCRM.pro \ Simla.com

WhatsApp for CRM WhatsApp for RetailCRM.pro \ Simla.com

In this tutorial, we'll show you how to create an auto-reply for clients1. To set up autoreply you need to install "Bot Distributor" Go to the "Settings" => "Marketplace" => "Bots"=>  "Bot Distributor"  2. Choose "Bot Distributor", сheck the box "Activity" an...

lang
en
source_system
omnidesk
legacy_article_id
302663
legacy_section_id
53893
legacy_section_ids
53893
legacy_category_id
22247
legacy_url
https://support.chatarchitect.com/l_eng/knowledge_base/item/302663
source_updated_at
Thu, 02 Nov 2023 12:40:55 +0300

Sending templates from Simla

WhatsApp for CRM WhatsApp for RetailCRM.pro \ Simla.com

In this manual you will learn how to send templates from a customer card1. First of all, you need to go to the Settings => Templates = > Chat templates 2. After that you need to choose a template and activate it 3. After this you need to go to the Sales = > ...

lang
en
source_system
omnidesk
legacy_article_id
316185
legacy_section_id
53893
legacy_section_ids
53893
legacy_category_id
22247
legacy_url
https://support.chatarchitect.com/l_eng/knowledge_base/item/316185
source_updated_at
Fri, 14 Mar 2025 17:38:48 +0300

WhatsApp for Kommo.com \ AmoCRM.com

WhatsApp for CRM

WhatsApp Business API for Kommo: Installation and sending the first message.

WhatsApp for CRM WhatsApp for Kommo.com \ AmoCRM.com

Step by step instruction 1. Go to the Settings => Integrations 2. On the search field write "ChatArchitect" and press "Install" 3. On this step fill in your APP ID and APP SECRET, that we sent you after the end of connection, then press "Save" button 4. Wr...

lang
en
source_system
omnidesk
legacy_article_id
248961
legacy_section_id
53895
legacy_section_ids
53895
legacy_category_id
22247
legacy_url
https://support.chatarchitect.com/l_eng/knowledge_base/item/248961
source_updated_at
Thu, 18 Sep 2025 19:38:26 +0300

File formats you can add to Salesbot

WhatsApp for CRM WhatsApp for Kommo.com \ AmoCRM.com

At the moment, adding files of the following formats is available: .png, .jfif, .pjpeg, .jpeg, .pjp, .jpg, .bmp, .dib, .webp, .m4v, .mp4 - the bot supports all video formats that can be choose to send

lang
en
source_system
omnidesk
legacy_article_id
286470
legacy_section_id
53895
legacy_section_ids
53895
legacy_category_id
22247
legacy_url
https://support.chatarchitect.com/l_eng/knowledge_base/item/286470
source_updated_at
Thu, 17 Nov 2022 16:13:00 +0300

Disable link shortening in Kommo.com \ amoCRM.com

WhatsApp for CRM WhatsApp for Kommo.com \ AmoCRM.com

For templates to work correctly, you need to disable link shortening in amo.To do this, go to Settings => Chats and Messengers => toggle off "Shorten links"

lang
en
source_system
omnidesk
legacy_article_id
289138
legacy_section_id
53895
legacy_section_ids
53895
legacy_category_id
22247
legacy_url
https://support.chatarchitect.com/l_eng/knowledge_base/item/289138
source_updated_at
Wed, 27 Dec 2023 21:39:36 +0300

How to make independent salesbots for several WhatsApp numbers on one Kommo account \ AmoCRM.com

WhatsApp for CRM WhatsApp for Kommo.com \ AmoCRM.com

As a result of following all points of this instruction:- See live examples of creating bots in Kommo / AmoCRM.com- Learn to make independent salesbots for several WhatsApp numbers on one account. Step by step instruction 1. Adding a new number for the second...

lang
en
source_system
omnidesk
legacy_article_id
297395
legacy_section_id
53895
legacy_section_ids
53895
legacy_category_id
22247
legacy_url
https://support.chatarchitect.com/l_eng/knowledge_base/item/297395
source_updated_at
Mon, 18 Dec 2023 17:13:13 +0300

WhatsApp for Bitrix24.com

WhatsApp for CRM

How to Hide agent information on Bitrix24

WhatsApp for CRM WhatsApp for Bitrix24.com

Bitrix24 automatically adds agent's name to your message when answering via "Open Channel", disrupting correct work of templates. To disable this feature, you have to:1. Open the "contact center" section. Type "contact center" in the search bar at the top and ...

lang
en
source_system
omnidesk
legacy_article_id
246196
legacy_section_id
53897
legacy_section_ids
53897
legacy_category_id
22247
legacy_url
https://support.chatarchitect.com/l_eng/knowledge_base/item/246196
source_updated_at
Sun, 26 Sep 2021 22:30:56 +0300

WhatsApp Business API for Bitrix24: Installation and sending the first message.

WhatsApp for CRM WhatsApp for Bitrix24.com

Step by step instruction 1. Go to Bitrix24 Market (1) 2. Click on the “Search” field and type “whatsapp” (1). Find our app “WhatsApp Business API” (2) and click on it. 3. In the appeared window check the correct developer - ChatArchitect.com (1) and click th...

lang
en
source_system
omnidesk
legacy_article_id
248963
legacy_section_id
53897
legacy_section_ids
53897
legacy_category_id
22247
legacy_url
https://support.chatarchitect.com/l_eng/knowledge_base/item/248963
source_updated_at
Fri, 03 May 2024 10:39:58 +0300